Service and hospitality go hand in hand in the restaurant industry.  How do restaurant employers create a consistent culture of service?  The magic is a combination of training, stories, and helping individuals look through the lens of the experiences of others.  This session shares core principles of service and hospitality training, and how they can be applied to our daily work and lives.

Session objectives:

• Learn the simple steps for powerful, personal connections
• Identify techniques to recover trust and open communication when reality does not meet expectations
• Build loyalty and engagement by anticipating and meeting unspoken needs
• Leverage the power of personalization